Every order a Vancouver restaurant takes through a delivery app costs it a fifth to a third of the bill, and worse, the customer belongs to the app, not the restaurant. The app has their name, their habits and their loyalty. Your own website with direct online ordering flips that: you keep the margin and you keep the customer. For a lot of restaurants here, that is the single biggest change they can make to the bottom line.
Techalyst builds restaurant websites and commission-free online ordering for Vancouver spots that want to take direct orders and own their customers again.
What this does for the business
- Direct online ordering, pickup and delivery, without handing a third of the bill to a middleman.
- Reservations, taken on your site instead of through a platform that charges per cover.
- Your menu, your way, updated by your team in minutes, with photos that sell.
- Mobile-first, because that is where people order from.
- Your customer list stays yours, so you can bring people back instead of renting them from an app.
Where this fits in Vancouver
Vancouver's food scene is crowded and competitive, from the ramen and izakaya spots downtown to the restaurants along Main Street, Commercial Drive and out in Richmond's incredible Asian food corridor. Margins are tight and rent is brutal, which is exactly why giving up a third of every delivery order hurts so much. A direct-ordering site that loads fast and works on a phone is a practical answer to a real cost. And in a city where many diners read menus more comfortably in Chinese, a site that works in the language your customers actually use widens your reach.
Take phone orders without tying up staff
The phone still rings at dinner rush, for orders, reservations and "are you open." Someone has to stop and answer, or the call is lost. We can add a 24/7 AI voice agent that takes phone orders and reservations in your restaurant's name, in more than one language, so the front of house keeps moving and no order slips away during the rush.
Grow into more when it makes sense
Start with the site and ordering. Later we can add loyalty, scheduled email or text offers to your own customer list, and reporting that shows what actually sells, all from the same team that built the site.
One team, the whole setup
We design and build the site, wire up the ordering and reservations, set up hosting, and look after it. You own the site, the menu and your customer data outright. You cook, we keep the software running.
Frequently asked questions
How is this cheaper than the delivery apps?
Direct ordering through your own site avoids the 20 to 30 percent commission the apps charge, so more of every order stays with you.
Can customers still get delivery?
Yes. We can set up delivery through your own drivers or an integration, on your terms, not the app's.
Can it take orders in Chinese?
Yes. Both the site and the voice agent can work in the languages your diners use.
Can my staff update the menu?
Yes. Your team updates the menu and prices themselves, in minutes, without calling anyone.