A new physio clinic opens near Surrey Memorial, and within weeks the front desk is the bottleneck. The phone is ringing during appointments, patients are on hold to book a follow-up, the daybook is a maze of pencil and eraser, and the two options the clinic was sold both feel wrong: an expensive practice platform that rents you your own patient list, or carrying on with paper. There is a sensible middle, appointment booking and billing that you own, with patient data on your own system. That is what we set up.
Techalyst builds and sets up booking and billing software for clinics and private practices across Surrey and the Lower Mainland.
Health care in Surrey
Surrey is one of the fastest-growing health care markets in the province. New dental, physio, massage, counselling and specialty clinics are opening across Newton, Guildford, Fleetwood and around the Health City taking shape near Surrey Memorial, serving busy, diverse families who choose the practice that is easy to reach and easy to book. In that kind of market, being the clinic patients can book at ten at night, in the language they are comfortable with, and never sit on hold for, is a genuine advantage.
From appointment to paid
- Patients book a provider and appointment type on your own page, at each practitioner's real hours.
- Appointment lengths and prices are set per service, so a consult and a longer procedure never clash.
- For private and paid services, the booking creates the invoice and patients pay online.
- Buffers, lead times and cancellation windows keep the schedule clean.
- Reminders cut the no-shows that quietly cost a practice its most valuable resource, time.
A solo practitioner or a multi-provider clinic, each with their own schedule and services.
Grow it around the practice
Because we build the software, appointment booking is only the base. We extend it into what a practice needs, under your own brand:
- A website that reflects the practice and takes bookings directly.
- A patient portal for appointments, invoices, history and paying balances.
- Intake and consent forms, done before the visit instead of in the waiting room.
- A branded mobile app, for patients to book and for your team to run the day.
Start with booking and billing and add the rest as it earns its place.
Your practice, your data
For a clinic this is the part that matters most. The setup we build keeps your patient records and appointment history on your own system, not rented space on a platform that can change its price or its terms. No per-provider fees climbing as the clinic grows, and no patient list held hostage. Where your practice has specific privacy obligations, we build with those in mind and keep the data under your control.
Common questions
Where is our patient data stored?
On your own system, under your control, not on a rented platform.
Can the booking page work in more than one language?
Yes, which matters in Surrey. The patient-facing pages can serve the languages your patients use.
Can patients pay for private services online?
Yes. For private and paid services the booking creates an invoice and patients pay online.
Can each provider have their own schedule?
Yes. Every provider gets their own hours, appointment types and pricing.